Defect Tracking Objectives
- Provide the ability to track defects/problems
- Provide a defect tracking database
- Provide project-level data entry support
- Provide defect tracking/problem reporting workflow management
- Provide standardized and custom query/reporting capabilities
- Provide integration to software Version Management system
- Provide integration to Help Desk system
- Provide management information (cost of quality) and operational information (support project level testing process)
- Facilitate communication among testers/developers, the help desk, and management
