What are some recent major computer system failures caused by software bugs?

* Email services of a major smartphone system were interrupted or unavailable for nine hours in December 2009, the second service interruption within a week, according to news reports. The problems were believed to be due to bugs in new versions of the email system software.
* It was reported in August 2009 that a large suburban school district introduced a new computer system that was 'plagued with bugs' and resulted in many students starting the school year without schedules or with incorrect schedules, and many problems with grades. Upset students and parents started a social networking site for sharing complaints.
* In February of 2009 users of a major search engine site were prevented from clicking through to sites listed in search results for part of a day. It was reportedly due to software that did not effectively handle a mistakenly-placed "/" in an internal ancillary reference file that was frequently updated for use by the search engine. Users, instead of being able to click thru to listed sites, were instead redirected to an intermediary site which, as a result of the suddenly enormous load, was rendered unusable.
* A large health insurance company was reportedly banned by regulators from selling certain types of insurance policies in January of 2009 due to ongoing computer system problems that resulted in denial of coverage for needed medications and mistaken overcharging or cancelation of benefits. The regulatory agency was quoted as stating that the problems were posing "a serious threat to the health and safety" of beneficiaries.
* A news report in January 2009 indicated that a major IT and management consulting company was still battling years of problems in implementing its own internal accounting systems, including a 2005 implementation that reportedly "was attempted without adequate testing".
* In August of 2008 it was reported that more than 600 U.S. airline flights were significantly delayed due to a software glitch in the U.S. FAA air traffic control system. The problem was claimed to be a 'packet switch' that 'failed due to a database mismatch', and occurred in the part of the system that handles required flight plans.
* Software system problems at a large health insurance company in August 2008 were the cause of a privacy breach of personal health information for several hundred thousand customers, according to news reports. It was claimed that the problem was due to software that 'was not comprehensively tested'.
* A major clothing retailer was reportedly hit with significant software and system problems when attempting to upgrade their online retailing systems in June 2008. Problems remained ongoing for some time. When the company made their public quarterly financial report, the software and system problems were claimed as the cause of the poor financial results.
* Software problems in the automated baggage sorting system of a major airport in February 2008 prevented thousands of passengers from checking baggage for their flights. It was reported that the breakdown occurred during a software upgrade, despite pre-testing of the software. The system continued to have problems in subsequent months.
* News reports in December of 2007 indicated that significant software problems were continuing to occur in a new ERP payroll system for a large urban school system. It was believed that more than one third of employees had received incorrect paychecks at various times since the new system went live the preceding January, resulting in overpayments of $53 million, as well as underpayments. An employees' union brought a lawsuit against the school system, the cost of the ERP system was expected to rise by 40%, and the non-payroll part of the ERP system was delayed. Inadequate testing reportedly contributed to the problems. The school system was still working on cleaning up the aftermath of the problems in December 2009, going so far as to bring lawsuits against some employees to get them to return overpayments.
* In November of 2007 a regional government reportedly brought a multi-million dollar lawsuit against a software services vendor, claiming that the vendor 'minimized quality' in delivering software for a large criminal justice information system and the system did not meet requirements. The vendor also sued its subcontractor on the project.
* In June of 2007 news reports claimed that software flaws in a popular online stock-picking contest could be used to gain an unfair advantage in pursuit of the game's large cash prizes. Outside investigators were called in and in July the contest winner was announced. Reportedly the winner had previously been in 6th place, indicating that the top 5 contestants may have been disqualified.
* A software problem contributed to a rail car fire in a major underground metro system in April of 2007 according to newspaper accounts. The software reportedly failed to perform as expected in detecting and preventing excess power usage in equipment on new passenger rail cars, resulting in overheating and fire in the rail car, and evacuation and shutdown of part of the system.
* Tens of thousands of medical devices were recalled in March of 2007 to correct a software bug. According to news reports, the software would not reliably indicate when available power to the device was too low.
* A September 2006 news report indicated problems with software utilized in a state government's primary election, resulting in periodic unexpected rebooting of voter checkin machines, which were separate from the electronic voting machines, and resulted in confusion and delays at voting sites. The problem was reportedly due to insufficient testing.
* In August of 2006 a U.S. government student loan service erroneously made public the personal data of as many as 21,000 borrowers on it's web site, due to a software error. The bug was fixed and the government department subsequently offered to arrange for free credit monitoring services for those affected.
* A software error reportedly resulted in overbilling of up to several thousand dollars to each of 11,000 customers of a major telecommunications company in June of 2006. It was reported that the software bug was fixed within days, but that correcting the billing errors would take much longer.
* News reports in May of 2006 described a multi-million dollar lawsuit settlement paid by a healthcare software vendor to one of its customers. It was reported that the customer claimed there were problems with the software they had contracted for, including poor integration of software modules, and problems that resulted in missing or incorrect data used by medical personnel.
* In early 2006 problems in a government's financial monitoring software resulted in incorrect election candidate financial reports being made available to the public. The government's election finance reporting web site had to be shut down until the software was repaired.
* Trading on a major Asian stock exchange was brought to a halt in November of 2005, reportedly due to an error in a system software upgrade. The problem was rectified and trading resumed later the same day.
* A May 2005 newspaper article reported that a major hybrid car manufacturer had to install a software fix on 20,000 vehicles due to problems with invalid engine warning lights and occasional stalling. In the article, an automotive software specialist indicated that the automobile industry spends $2 billion to $3 billion per year fixing software problems.
* Media reports in January of 2005 detailed severe problems with a $170 million high-profile U.S. government IT systems project. Software testing was one of the five major problem areas according to a report of the commission reviewing the project. In March of 2005 it was decided to scrap the entire project.
* In July 2004 newspapers reported that a new government welfare management system in Canada costing several hundred million dollars was unable to handle a simple benefits rate increase after being put into live operation. Reportedly the original contract allowed for only 6 weeks of acceptance testing and the system was never tested for its ability to handle a rate increase.
* Millions of bank accounts were impacted by errors due to installation of inadequately tested software code in the transaction processing system of a major North American bank, according to mid-2004 news reports. Articles about the incident stated that it took two weeks to fix all the resulting errors, that additional problems resulted when the incident drew a large number of e-mail phishing attacks against the bank's customers, and that the total cost of the incident could exceed $100 million.
* A bug in site management software utilized by companies with a significant percentage of worldwide web traffic was reported in May of 2004. The bug resulted in performance problems for many of the sites simultaneously and required disabling of the software until the bug was fixed.
* According to news reports in April of 2004, a software bug was determined to be a major contributor to the 2003 Northeast blackout, the worst power system failure in North American history. The failure involved loss of electrical power to 50 million customers, forced shutdown of 100 power plants, and economic losses estimated at $6 billion. The bug was reportedly in one utility company's vendor-supplied power monitoring and management system, which was unable to correctly handle and report on an unusual confluence of initially localized events. The error was found and corrected after examining millions of lines of code.
* In early 2004, news reports revealed the intentional use of a software bug as a counter-espionage tool. According to the report, in the early 1980's one nation surreptitiously allowed a hostile nation's espionage service to steal a version of sophisticated industrial software that had intentionally-added flaws. This eventually resulted in major industrial disruption in the country that used the stolen flawed software.
* A major U.S. retailer was reportedly hit with a large government fine in October of 2003 due to web site errors that enabled customers to view one anothers' online orders.
* News stories in the fall of 2003 stated that a manufacturing company recalled all their transportation products in order to fix a software problem causing instability in certain circumstances. The company found and reported the bug itself and initiated the recall procedure in which a software upgrade fixed the problems.
* In August of 2003 a U.S. court ruled that a lawsuit against a large online brokerage company could proceed; the lawsuit reportedly involved claims that the company was not fixing system problems that sometimes resulted in failed stock trades, based on the experiences of 4 plaintiffs during an 8-month period. A previous lower court's ruling that "...six miscues out of more than 400 trades does not indicate negligence." was invalidated.
* In April of 2003 it was announced that a large student loan company in the U.S. made a software error in calculating the monthly payments on 800,000 loans. Although borrowers were to be notified of an increase in their required payments, the company will still reportedly lose $8 million in interest. The error was uncovered when borrowers began reporting inconsistencies in their bills.
* News reports in February of 2003 revealed that the U.S. Treasury Department mailed 50,000 Social Security checks without any beneficiary names. A spokesperson indicated that the missing names were due to an error in a software change. Replacement checks were subsequently mailed out with the problem corrected, and recipients were then able to cash their Social Security checks.
* In March of 2002 it was reported that software bugs in Britain's national tax system resulted in more than 100,000 erroneous tax overcharges. The problem was partly attributed to the difficulty of testing the integration of multiple systems.
* A newspaper columnist reported in July 2001 that a serious flaw was found in off-the-shelf software that had long been used in systems for tracking certain U.S. nuclear materials. The same software had been recently donated to another country to be used in tracking their own nuclear materials, and it was not until scientists in that country discovered the problem, and shared the information, that U.S. officials became aware of the problems.
* According to newspaper stories in mid-2001, a major systems development contractor was fired and sued over problems with a large retirement plan management system. According to the reports, the client claimed that system deliveries were late, the software had excessive defects, and it caused other systems to crash.
* In January of 2001 newspapers reported that a major European railroad was hit by the aftereffects of the Y2K bug. The company found that many of their newer trains would not run due to their inability to recognize the date '31/12/2000'; the trains were started by altering the control system's date settings.
* News reports in September of 2000 told of a software vendor settling a lawsuit with a large mortgage lender; the vendor had reportedly delivered an online mortgage processing system that did not meet specifications, was delivered late, and didn't work.
* In early 2000, major problems were reported with a new computer system in a large suburban U.S. public school district with 100,000+ students; problems included 10,000 erroneous report cards and students left stranded by failed class registration systems; the district's CIO was fired. The school district decided to reinstate it's original 25-year old system for at least a year until the bugs were worked out of the new system by the software vendors.
* A review board concluded that the NASA Mars Polar Lander failed in December 1999 due to software problems that caused improper functioning of retro rockets utilized by the Lander as it entered the Martian atmosphere.
* In October of 1999 the $125 million NASA Mars Climate Orbiter spacecraft was believed to be lost in space due to a simple data conversion error. It was determined that spacecraft software used certain data in English units that should have been in metric units. Among other tasks, the orbiter was to serve as a communications relay for the Mars Polar Lander mission, which failed for unknown reasons in December 1999. Several investigating panels were convened to determine the process failures that allowed the error to go undetected.
* Bugs in software supporting a large commercial high-speed data network affected 70,000 business customers over a period of 8 days in August of 1999. Among those affected was the electronic trading system of the largest U.S. futures exchange, which was shut down for most of a week as a result of the outages.
* In April of 1999 a software bug caused the failure of a $1.2 billion U.S. military satellite launch, the costliest unmanned accident in the history of Cape Canaveral launches. The failure was the latest in a string of launch failures, triggering a complete military and industry review of U.S. space launch programs, including software integration and testing processes. Congressional oversight hearings were requested.
* A small town in Illinois in the U.S. received an unusually large monthly electric bill of $7 million in March of 1999. This was about 700 times larger than its normal bill. It turned out to be due to bugs in new software that had been purchased by the local power company to deal with Y2K software issues.
* In early 1999 a major computer game company recalled all copies of a popular new product due to software problems. The company made a public apology for releasing a product before it was ready.
* The computer system of a major online U.S. stock trading service failed during trading hours several times over a period of days in February of 1999 according to nationwide news reports. The problem was reportedly due to bugs in a software upgrade intended to speed online trade confirmations.
* In April of 1998 a major U.S. data communications network failed for 24 hours, crippling a large part of some U.S. credit card transaction authorization systems as well as other large U.S. bank, retail, and government data systems. The cause was eventually traced to a software bug.
* January 1998 news reports told of software problems at a major U.S. telecommunications company that resulted in no charges for long distance calls for a month for 400,000 customers. The problem went undetected until customers called up with questions about their bills.
* In November of 1997 the stock of a major health industry company dropped 60% due to reports of failures in computer billing systems, problems with a large database conversion, and inadequate software testing. It was reported that more than $100,000,000 in receivables had to be written off and that multi-million dollar fines were levied on the company by government agencies.
* A retail store chain filed suit in August of 1997 against a transaction processing system vendor (not a credit card company) due to the software's inability to handle credit cards with year 2000 expiration dates.
* In August of 1997 one of the leading consumer credit reporting companies reportedly shut down their new public web site after less than two days of operation due to software problems. The new site allowed web site visitors instant access, for a small fee, to their personal credit reports. However, a number of initial users ended up viewing each others' reports instead of their own, resulting in irate customers and nationwide publicity. The problem was attributed to "...unexpectedly high demand from consumers and faulty software that routed the files to the wrong computers."
* In November of 1996, newspapers reported that software bugs caused the 411 telephone information system of one of the U.S. RBOC's to fail for most of a day. Most of the 2000 operators had to search through phone books instead of using their 13,000,000-listing database. The bugs were introduced by new software modifications and the problem software had been installed on both the production and backup systems. A spokesman for the software vendor reportedly stated that 'It had nothing to do with the integrity of the software. It was human error.'
* On June 4 1996 the first flight of the European Space Agency's new Ariane 5 rocket failed shortly after launching, resulting in an estimated uninsured loss of a half billion dollars. It was reportedly due to the lack of exception handling of a floating-point error in a conversion from a 64-bit integer to a 16-bit signed integer.
* Software bugs caused the bank accounts of 823 customers of a major U.S. bank to be credited with $924,844,208.32 each in May of 1996, according to newspaper reports. The American Bankers Association claimed it was the largest such error in banking history. A bank spokesman said the programming errors were corrected and all funds were recovered.
* In August 1991 the concrete base structure for a North Sea oil platform imploded and sank off the coast of Norway, reportedly due to errors in initially-used design software. The enormous structure, on hitting the seabed, reportedly was detected as a magnitude 3.0 seismic event and resulted in a loss of $700 million. The base structure was eventually redesigned and the full platform was completed two years later, and was still in use as of 2008.
* On January 1 1984 all computers produced by one of the leading minicomputer makers of the time reportedly failed worldwide. The cause was claimed to be a leap year bug in a date handling function utilized in deletion of temporary operating system files. Technicians throughout the world worked for several days to clear up the problem. It was also reported that the same bug affected many of the same computers four years later.
* Software bugs in a Soviet early-warning monitoring system nearly brought on nuclear war in 1983, according to news reports in early 1999. The software was supposed to filter out false missile detections caused by Soviet satellites picking up sunlight reflections off cloud-tops, but failed to do so. Disaster was averted when a Soviet commander, based on what he said was a '...funny feeling in my gut', decided the apparent missile attack was a false alarm. The filtering software code was rewritten.

How to Answer common Toughest Interview Questions

Question : How do you feel about reporting to a younger person (minority, woman, etc)? 
 
TRAPS: It's a shame that some interviewers feel the need to ask this question, but many understand the reality that prejudices still exist among some job candidates, and it's better to try to flush them out beforehand.


The trap here is that in today's politically sensitized environment, even a well-intentioned answer can result in planting your foot neatly in your mouth. Avoid anything which smacks of a patronizing or an insensitive attitude, such as "I think they make terrific bosses" or "Hey, some of my best friends are…"

Of course, since almost anyone with an IQ above room temperature will at least try to steadfastly affirm the right answer here, your interviewer will be judging your sincerity most of all. "Do you really feel that way?" is what he or she will be wondering.

So you must make your answer believable and not just automatic. If the firm is wise enough to have promoted peopled on the basis of ability alone, they're likely quite proud of it, and prefer to hire others who will wholeheartedly share their strong sense of fair play.

BEST ANSWER: You greatly admire a company that hires and promotes on merit alone and you couldn't agree more with that philosophy. The age (gender, race, etc.) of the person you report to would certainly make no difference to you.

Whoever has that position has obviously earned it and knows their job well. Both the person and the position are fully deserving of respect. You believe that all people in a company, from the receptionist to the Chairman, work best when their abilities, efforts and feelings are respected and rewarded fairly, and that includes you. That's the best type of work environment you can hope to find.

How to Answer common Toughest Interview Questions Question : Would you lie for the company?

TRAPS: This another question that pits two values against one another, in this case loyalty against integrity.


BEST ANSWER: Try to avoid choosing between two values, giving a positive statement which covers all bases instead.

Example: "I would never do anything to hurt the company.."

If aggressively pressed to choose between two competing values, always choose personal integrity. It is the most prized of all values.

"The Salary Question" - How much money do you want?

TRAPS: May also be phrases as, "What salary are you worth?"…or, "How much are you making now?" This is your most important negotiation. Handle it wrong and you can blow the job offer or go to work at far less than you might have gotten.


BEST ANSWER: For maximum salary negotiating power, remember these five guidelines:

1. Never bring up salary. Let the interviewer do it first. Good salespeople sell their products thoroughly before talking price. So should you. Make the interviewer want you first, and your bargaining position will be much stronger.

2. If your interviewer raises the salary question too early, before you've had a chance to create desire for your qualifications, postpone the question, saying something like, "Money is important to me, but is not my main concern. Opportunity and growth are far more important. What I'd rather do, if you don't mind, is explore if I'm right for the position, and then talk about money. Would that be okay?"

3. The #1 rule of any negotiation is: the side with more information wins. After you've done a thorough job of selling the interviewer and it's time to talk salary, the secret is to get the employer talking about what he's willing to pay before you reveal what you're willing to accept. So, when asked about salary, respond by asking, "I'm sure the company has already established a salary range for this position. Could you tell me what that is?" Or, "I want an income commensurate with my ability and qualifications. I trust you'll be fair with me. What does the position pay?" Or, more simply, "What does this position pay?"

4. Know beforehand what you'd accept. To know what's reasonable, research the job market and this position for any relevant salary information. Remember that most executives look for a 20-25%$ pay boost when they switch jobs. If you're grossly underpaid, you may want more.

5. Never lie about what you currently make, but feel free to include the estimated cost of all your fringes, which could well tack on 25-50% more to your present "cash-only" salary.

How many hours a week do you normally work?

TRAPS: You don't want to give a specific number. Make it to low, and you may not measure up. Too high, and you'll forever feel guilty about sneaking out the door at 5:15.


BEST ANSWER: If you are in fact a workaholic and you sense this company would like that: Say you are a confirmed workaholic, that you often work nights and weekends. Your family accepts this because it makes you fulfilled.

If you are not a workaholic: Say you have always worked hard and put in long hours. It goes with the territory. It one sense, it's hard to keep track of the hours because your work is a labor of love, you enjoy nothing more than solving problems. So you're almost

always thinking about your work, including times when you're home, while shaving in the morning, while commuting, etc.

How to Answer The Toughest Interview Questions

How do you feel about working nights and weekends?

TRAPS: Blurt out "no way, Jose" and you can kiss the job offer goodbye. But what if you have a family and want to work a reasonably normal schedule? Is there a way to get both the job and the schedule you want?


BEST ANSWER: First, if you're a confirmed workaholic, this question is a softball lob. Whack it out of the park on the first swing by saying this kind of schedule is just your style. Add that your family understands it. Indeed, they're happy for you, as they know you get your greatest satisfaction from your work.

If however, you prefer a more balanced lifestyle, answer this question with another: "What's the norm for your best people here?"

If the hours still sound unrealistic for you, ask, "Do you have any top people who perform exceptionally for you, but who also have families and like to get home in time to see them at night?" Chances are this company does, and this associates you with this other "top-performers-who-leave-not-later-than-six" group.

Depending on the answer, be honest about how you would fit into the picture. If all those extra hours make you uncomfortable, say so, but phrase your response positively.

Example: "I love my work and do it exceptionally well. I think the results speak for themselves, especially in …(mention your two or three qualifications of greater interest to the employer. Remember, this is what he wants most, not a workaholic with weak credentials). Not only would I bring these qualities, but I've built my whole career on working not just hard, but smart. I think you'll find me one of the most productive people here.

I do have a family who likes to see me after work and on weekends. They add balance and richness to my life, which in turn helps me be happy and productive at work. If I could handle some of the extra work at home in the evenings or on weekends, that would be ideal. You'd be getting a person of exceptional productivity who meets your needs with strong credentials. And I'd be able to handle some of the heavy workload at home where I can be under the same roof as my family. Everybody would win."

How to Answer The Toughest Interview Questions

Would you lie for the company?

TRAPS: This another question that pits two values against one another, in this case loyalty against integrity.

BEST ANSWER: Try to avoid choosing between two values, giving a positive statement which covers all bases instead.

Example: "I would never do anything to hurt the company.."

If aggressively pressed to choose between two competing values, always choose personal integrity. It is the most prized of all values.

How to Answer The Toughest Interview Questions

 What do you for when you hire people? 

TRAPS: Being unprepared for the question.

BEST ANSWER: Speak your own thoughts here, but for the best answer weave them around the three most important qualifications for any position.

1. Can the person do the work (qualifications)?
2. Will the person do the work (motivation)?
3. Will the person fit in ("our kind of team player")?

How to Answer common Toughest Interview Questions Question 28 What was the toughest decision you ever had to make?

TRAPS: Giving an unprepared or irrelevant answer.


BEST ANSWER: Be prepared with a good example, explaining why the decision was difficult…the process you followed in reaching it…the courageous or effective way you carried it out…and the beneficial results.
 

Question 29 Tell me about the most boring job you've ever had.

TRAPS: You give a very memorable description of a very boring job. Result? You become associated with this boring job in the interviewer's mind.


BEST ANSWER: You have never allowed yourself to grow bored with a job and you can't understand it when others let themselves fall into that rut.

Example: "Perhaps I've been fortunate, but that I've never found myself bored with any job I have ever held. I've always enjoyed hard work. As with actors who feel there are no small parts, I also believe that in every company or department there are exciting challenges and intriguing problems crying out for energetic and enthusiastic solutions. If you're bored, it's probably because you're not challenging yourself to tackle those problems right under your nose."
 

Question 30 Have you been absent from work more than a few days in any previous position?

 
TRAPS: If you've had a problem, you can't lie. You could easily be found out. Yet admitting an attendance problem could raise many flags.


BEST ANSWER: If you have had no problem, emphasize your excellent and consistent attendance record throughout your career. Also describe how important you believe such consistent attendance is for a key executive…why it's up to you to set an example of dedication…and why there's just no substitute for being there with your people to keep the operation running smoothly, answer questions and handle problems and crises as they arise.

If you do have a past attendance problem, you want to minimize it, making it clear that it was an exceptional circumstance and that it's cause has been corrected.

To do this, give the same answer as above but preface it with something like, "Other that being out last year (or whenever) because of (your reason, which is now in the past), I have never had a problem and have enjoyed an excellent attendance record throughout my career. Furthermore, I believe, consistent attendance is important because…" (Pick up the rest of the answer as outlined above.).

*** The restrained dawn strains behind the crowd.***

How to Answer common Toughest Interview Questions Question 26 Why aren't you earning more money at this stage of your career?

TRAPS: You don't want to give the impression that money is not important to you, yet you want to explain why your salary may be a little below industry standards.


BEST ANSWER: You like to make money, but other factors are even more important.

Example: "Making money is very important to me, and one reason I'm here is because I'm looking to make more. Throughout my career, what's been even more important to me is doing work I really like to do at the kind of company I like and respect. (Then be prepared to be specific about what your ideal position and company would be like, matching them as closely as possible to the opportunity at hand.

Question 27 Who has inspired you in your life and why?

TRAPS: The two traps here are unpreparedness and irrelevance. If you grope for an answer, it seems you've never been inspired. If you ramble about your high school basketball coach, you've wasted an opportunity to present qualities of great value to the company.


BEST ANSWER: Have a few heroes in mind, from your mental "Board of Directors" - Leaders in your industry, from history or anyone else who has been your mentor.

Be prepared to give examples of how their words, actions or teachings have helped inspire your achievements. As always, prepare an answer which highlights qualities that would be highly valuable in the position you are seeking

How to Answer common Toughest Interview Questions Question 24 Can you work under pressure?

TRAPS: An easy question, but you want to make your answer believable.


BEST ANSWER: Absolutely…(then prove it with a vivid example or two of a goal or project accomplished under severe pressure.)

Question 25 What makes you angry?

TRAPS: You don't want to come across either as a hothead or a wimp.


BEST ANSWER: Give an answer that's suited to both your personality and the management style of the firm. Here, the homework you've done about the company and its style can help in your choice of words.

Examples: If you are a reserved person and/or the corporate culture is coolly professional:

"I'm an even-tempered and positive person by nature, and I believe this helps me a great deal in keeping my department running smoothly, harmoniously and with a genuine esprit de corps. I believe in communicating clearly what's expected, getting people's commitment to those goals, and then following up continuously to check progress."

"If anyone or anything is going off track, I want to know about it early. If, after that kind of open communication and follow up, someone isn't getting the job done, I'll want to know why. If there's no good reason, then I'll get impatient and angry…and take appropriate steps from there. But if you hire good people, motivate them to strive for excellence and then follow up constantly, it almost never gets to that state."

If you are feisty by nature and/or the position calls for a tough straw boss.

"You know what makes me angry? People who (the fill in the blanks with the most objectionable traits for this type of position)…people who don't pull their own weight, who are negative, people who lie…etc."

How to Answer common Toughest Interview Questions Question 23 Could you have done better in your last job?

TRAPS: This is no time for true confessions of major or even minor problems.


BEST ANSWER: Again never be negative.

Example: "I suppose with the benefit of hindsight you can always find things to do better, of course, but off the top of my head, I can't think of anything of major consequence."

(If more explanation seems necessary)

Describer a situation that didn't suffer because of you but from external conditions beyond your control.

For example, describe the disappointment you felt with a test campaign, new product launch, merger, etc., which looked promising at first, but led to underwhelming results. "I wish we could have known at the start what we later found out (about the economy turning, the marketplace changing, etc.), but since we couldn't, we just had to go for it. And we did learn from it…"

How to Answer common Toughest Interview Questions Question 22 Looking back, what would you do differently in your life?

TRAPS: This question is usually asked to uncover any life-influencing mistakes, regrets, disappointments or problems that may continue to affect your personality and performance.


You do not want to give the interviewer anything negative to remember you by, such as some great personal or career disappointment, even long ago, that you wish could have been avoided.

Nor do you wish to give any answer which may hint that your whole heart and soul will not be in your work.

BEST ANSWER: Indicate that you are a happy, fulfilled, optimistic person and that, in general, you wouldn't change a thing. Example: "It's been a good life, rich in learning and experience, and the best it yet to come. Every experience in life is a lesson it its own way. I wouldn't change a thing."

How to Answer common Toughest Interview Questions Question 21 Would you lie for the company?

TRAPS: This another question that pits two values against one another, in this case loyalty against integrity.


BEST ANSWER: Try to avoid choosing between two values, giving a positive statement which covers all bases instead.

Example: "I would never do anything to hurt the company.."

If aggressively pressed to choose between two competing values, always choose personal integrity. It is the most prized of all values.

How to Answer common Toughest Interview Questions Question 20 On confidential matters…

TRAPS: When an interviewer presses you to reveal confidential information about a present or former employer, you may feel it's a no-win situation. If you cooperate, you could be judged untrustworthy. If you don't, you may irritate the interviewer and seem obstinate, uncooperative or overly suspicious.


BEST ANSWER: Your interviewer may press you for this information for two reasons.

First, many companies use interviews to research the competition. It's a perfect set-up. Here in their own lair, is an insider from the enemy camp who can reveal prized information on the competition's plans, research, financial condition, etc.

Second, the company may be testing your integrity to see if you can be cajoled or bullied into revealing confidential data. What to do? The answer here is easy. Never reveal anything truly confidential about a present or former employer. By all means, explain your reticence diplomatically. For example, "I certainly want to be as open as I can about that. But I also wish to respect the rights of those who have trusted me with their most sensitive information, just as you would hope to be able to trust any of your key people when talking with a competitor…"

And certainly you can allude to your finest achievements in specific ways that don't reveal the combination to the company safe.

But be guided by the golden rule. If you were the owner of your present company, would you feel it ethically wrong for the information to be given to your competitors? If so, steadfastly refuse to reveal it.

Remember that this question pits your desire to be cooperative against your integrity. Faced with any such choice, always choose integrity. It is a far more valuable commodity than whatever information the company may pry from you. Moreover, once you surrender the information, your stock goes down. They will surely lose respect for you.

One President we know always presses candidates unmercifully for confidential information. If he doesn't get it, he grows visibly annoyed, relentlessly inquisitive, It's all an act. He couldn't care less about the information. This is his way of testing the candidate's moral fiber. Only those who hold fast are hired

How to Answer common Toughest Interview Questions Question 19 How do you feel about reporting to a younger person (minority, woman, etc)?

TRAPS: It's a shame that some interviewers feel the need to ask this question, but many understand the reality that prejudices still exist among some job candidates, and it's better to try to flush them out beforehand.


The trap here is that in today's politically sensitized environment, even a well-intentioned answer can result in planting your foot neatly in your mouth. Avoid anything which smacks of a patronizing or an insensitive attitude, such as "I think they make terrific bosses" or "Hey, some of my best friends are…"

Of course, since almost anyone with an IQ above room temperature will at least try to steadfastly affirm the right answer here, your interviewer will be judging your sincerity most of all. "Do you really feel that way?" is what he or she will be wondering.

So you must make your answer believable and not just automatic. If the firm is wise enough to have promoted peopled on the basis of ability alone, they're likely quite proud of it, and prefer to hire others who will wholeheartedly share their strong sense of fair play.

BEST ANSWER: You greatly admire a company that hires and promotes on merit alone and you couldn't agree more with that philosophy. The age (gender, race, etc.) of the person you report to would certainly make no difference to you.

Whoever has that position has obviously earned it and knows their job well. Both the person and the position are fully deserving of respect. You believe that all people in a company, from the receptionist to the Chairman, work best when their abilities, efforts and feelings are respected and rewarded fairly, and that includes you. That's the best type of work environment you can hope to find.

How to Answer common Toughest Interview Questions Question 18 The "Fatal Flaw" question

TRAPS: If an interviewer has read your resume carefully, he may try to zero in on a "fatal flaw" of your candidacy, perhaps that you don't have a college degree…you've been out of the job market for some time…you never earned your CPA, etc.


A fatal flaw question can be deadly, but usually only if you respond by being overly defensive.

BEST ANSWERS: As every master salesperson knows, you will encounter objections (whether stated or merely thought) in every sale. They're part and parcel of the buyer's anxiety. The key is not to exacerbate the buyer's anxiety but diminish it.

Here's how…

Whenever you come up against a fatal flaw question:

1. Be completely honest, open and straightforward about admitting the shortcoming. (Showing you have nothing to hide diminishes the buyer's anxiety.)
2. Do not apologize or try to explain it away. You know that this supposed flaw is nothing to be concerned about, and this is the attitude you want your interviewer to adopt as well.
3. Add that as desirable as such a qualification might be, its lack has made you work all the harder throughout your career and has not prevented you from compiling an outstanding tack record of achievements. You might even give examples of how, through a relentless commitment to excellence, you have consistently outperformed those who do have this qualification. Of course, the ultimate way to handle "fatal flaw" questions is to prevent them from arising in the first place. You will do that by following the master strategy described in Question 1, i.e., uncovering the employers needs and them matching your qualifications to those needs.

Once you've gotten the employer to start talking about his most urgently-felt wants and goals for the position, and then help him see in step-by-step fashion how perfectly your background and achievements match up with those needs, you're going to have one very enthusiastic interviewer on your hands, one who is no longer looking for "fatal flaws".

How to Answer common Toughest Interview Questions Question 17 What are your outside interests?

TRAPS: You want to be a well-rounded, not a drone. But your potential employer would be even more turned off if he suspects that your heavy extracurricular load will interfere with your commitment to your work duties.


BEST ANSWERS: Try to gauge how this company's culture would look upon your favorite outside activities and be guided accordingly.

You can also use this question to shatter any stereotypes that could limit your chances. If you're over 50, for example, describe your activities that demonstrate physical stamina. If you're young, mention an activity that connotes wisdom and institutional trust, such as serving on the board of a popular charity.

But above all, remember that your employer is hiring your for what you can do for him, not your family, yourself or outside organizations, no matter how admirable those activities may be.

How to Answer common Toughest Interview Questions Question 16 Tell me about a situation when your work was criticized.

TRAPS: This is a tough question because it's a more clever and subtle way to get you to admit to a weakness. You can't dodge it by pretending you've never been criticized. Everybody has been. Yet it can be quite damaging to start admitting potential faults and failures that you'd just as soon leave buried.


This question is also intended to probe how well you accept criticism and direction.

BEST ANSWERS: Begin by emphasizing the extremely positive feedback you've gotten throughout your career and (if it's true) that your performance reviews have been uniformly excellent.

Of course, no one is perfect and you always welcome suggestions on how to improve your performance. Then, give an example of a not-too-damaging learning experience from early in your career and relate the ways this lesson has since helped you. This demonstrates that you learned from the experience and the lesson is now one of the strongest breastplates in your suit of armor.

If you are pressed for a criticism from a recent position, choose something fairly trivial that in no way is essential to your successful performance. Add that you've learned from this, too, and over the past several years/months, it's no longer an area of concern because you now make it a regular practice to…etc.

Another way to answer this question would be to describe your intention to broaden your master of an area of growing importance in your field. For example, this might be a computer program you've been meaning to sit down and learn… a new management technique you've read about…or perhaps attending a seminar on some cutting-edge branch of your profession. Again, the key is to focus on something not essential to your brilliant performance but which adds yet another dimension to your already impressive knowledge base

How to Answer common Toughest Interview Questions Question 15 What good books have you read lately?

TRAPS: As in all matters of your interview, never fake familiarity you don't have. Yet you don't want to seem like a dullard who hasn't read a book since Tom Sawyer.


BEST ANSWER: Unless you're up for a position in academia or as book critic for The New York Times, you're not expected to be a literary lion. But it wouldn't hurt to have read a handful of the most recent and influential books in your profession and on management.

Consider it part of the work of your job search to read up on a few of these leading books. But make sure they are quality books that reflect favorably upon you, nothing that could even remotely be considered superficial. Finally, add a recently published bestselling work of fiction by a world-class author and you'll pass this question with flying colors.